Policies

Cancelling a stay

1. Free cancellation

   Cancel more than 48 hours before you arrive and everything you have paid goes back to your card.

2. Deposit kept

   Inside 48 hours the deposit is kept; anything you have paid beyond it goes back to your card.

Counted to 4 pm on your arrival day, which is when check-in opens. Refunds reach a card in about five business days, depending on the bank.

Booked through Airbnb, Booking.com or Expedia? Changes and cancellations have to go through that platform, under their policy.

If you don't arrive, or leave early

If you have not arrived, and have not told us, by 11 am the morning after your arrival date, it counts as a cancellation inside 48 hours: the deposit is kept, nothing more is charged, and the rest of your stay is released.

Leaving early? You pay for the nights you stay plus one more night for the short notice, which is what a late cancellation costs. Nights after that are not charged.

Deposit and payment

The first night plus tax is charged when you book. The balance settles at the lodge when you leave, together with anything you have spent on account while you are here.

Check-in and check-out

Check-in is from 4 pm and check-out is by 11 am. Arriving late is fine — text us an ETA and we will be ready for you.

Dinner reservations

Dinner can be cancelled yourself up to noon the day before, and the time or courses changed up to 3 pm on the day. After that, text us and we will sort it out.

Gift certificates and Red Bay Cash

Red Bay Cash spends like cash at the lodge — on a cabin, a lodge room, dinner, or anything you put on account while you are here.

It never expires, it does not have to be spent all at once, and whatever is left stays on the code. If what you choose costs more, you pay the difference.