Questions
Booking and payment
Booking a cabin or a lodge room, what the deposit covers, and what happens if your plans change.
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Booking & payment
Is anything open tonight?
The booking page shows what is open for any night, including tonight: redbaylodge.com.
Are you open the weekend of a certain date?
The booking page shows what is open for the dates you pick: redbaylodge.com.
What does a cabin or room cost?
Rates are set by the booking page, so it is always current: redbaylodge.com. Breakfast is included with your stay.
Is there a discount?
The rates on the booking page are the rates we go by: redbaylodge.com.
What's the tax?
Rates on the booking page have 13% HST and a 4% municipal accommodation tax added.
Can you hold a room until I decide?
We don't hold rooms or cabins. Once the booking is made it is yours, and the booking page works any time. If you would like help booking, call the lodge.
What's your cancellation policy?
More than 48 hours before arrival you are refunded everything. Inside 48 hours the first-night deposit is kept. We can also move your stay instead of cancelling, and bookings made on Airbnb, Booking.com or Expedia follow that site's policy.
Can I change my dates?
Yes, we can usually move your stay instead of cancelling. Tell us the new dates and we will check.
Do I pay a deposit?
The first night plus tax is charged when you book, and the rest settles at the lodge when you leave.
Do you take cards?
Yes, cards are accepted. For anything that needs a card, please call us and we will take it with you on the line. We never ask for card details by text.
Can I get a receipt?
Yes, we will email a receipt. Tell us the name on the booking.
Can I book without calling?
Yes, the booking page works any time. You can also call the lodge and we will book it with you.
Can I leave early or shorten my stay?
If you leave early, you are charged the nights you stayed plus one more. To shorten a stay before you arrive, please call the lodge.
I booked on Airbnb, Booking or Expedia. Can you change it?
Bookings made on Airbnb, Booking.com or Expedia follow that site's policy, so changes and cancellations go through them. A booking made on our own page follows ours.
Are you open all year? When do you open or close?
Our season dates are not posted online right now. Please call or text the lodge.
Do you have gift certificates?
Yes, and they do not expire. A certificate can be for a stay, a dinner or an amount of your choosing. Please call or text the lodge to buy one.
Can I text you my card number?
Please do not send card details by text or email. Call the lodge and we will take the card with you on the line.
Are rooms priced per person?
No. Each cabin or room has one nightly price for the unit, whoever stays in it, up to its sleeping capacity.
When do you reopen?
We are closed for the season and reopen Friday, May 21, 2027. Send us your dates any time and we will set them up by hand until online booking opens.
Not here? Ask us.